Portchains.com (“Portchains”, “we”, or “us”) is committed to protecting the privacy of our customers, and we take our data protection responsibilities with the utmost seriousness.

This Privacy Notice outlines how Portchains collects and processes your personal data through its websites and applications mentioned in this notice. The Portchains ecosystem encompasses websites (including www.Portchains.com), mobile apps, clients, and other applications designed to offer Portchains Services. This Notice is applicable across all Portchains platforms, websites, and departments.

This Privacy policy applies to all Personal data processing activities carried out by us, across platforms, websites, and departments of Portchains.

To the extent that you are a customer or user of our services, this Privacy Notice applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you.

To the extent that you are not a relevant stakeholder, customer, or user of our services, but are using our website, this Privacy Notice also applies to you together with our Cookie Notice.

This Notice should therefore be read together with our Cookie Notice, which provides further details on our use of cookies on the website.

1. What Personal Data does Portchains collect and process?

Personal data is data that identifies an individual or relates to an identifiable individual. This includes data you provide to us, data which is collected about you automatically, and data we obtain from third parties.

To open an account and access our services, we'll ask you to provide us with some data about yourself. This data is either required by law (e.g., to verify your identity and comply with “Know Your Customer” obligations), necessary to provide the requested services (e.g., you will need to provide your email address in order to open your account), or is relevant for certain specified purposes, described in greater detail below. In some cases, if we add services and features you may be asked to provide us with additional data.

Failure in providing the data required implies that Portchains will not be able to offer you our services.

To the extent permitted under the applicable law, we may collect certain types of information automatically, for example whenever you interact with us or use the services. This information helps us address customer support issues, improve the performance of our sites and services, maintain and or improve your user experience, and protect your account from fraud by detecting unauthorized access.

i. Personal Identification Data: Full name, e-mail address, gender, home address, phone address, phone number, date of birth, nationality, signature, utility bills, photographs, and a video recording of you.

ii. Sensitive and Biometric Personal Data: Portchains may also collect sensitive personal data when permitted by local law or with your consent, such as biometric information, for example to verify your identity by comparing the facial scan data extracted from your selfie or video with the photo in your government issued identity document

iii. Government Identifiers: Government issued identification documents such as passport, national identification number, national identity card details, drivers license numbers

 iv. Institutional Information: Proof of legal formation, personal identification data for all material beneficial owners, personal data about the board of directors senior persons responsible for the operations of the body corporate

v. Transaction Information: Information about the transaction you make on our services, such as the name of the recipient, your name and e-mail

vi. Information from Cookies: See our Cookie Notice for more information.

vii. Employment Information: Job title, salary wage rate, and company

viii. Communications: Surveys responses, information contained in the Survey. Communications with us including call recordings with our customer services team.

ix. Contact Information: E-mail address, country, region,

2. Can Children Use Portchains Services?

Portchains does not allow anyone under the age of 18 to use Portchains Services and does not knowingly collect personal information from children under 18.

3. What About Cookies and Other Identifiers?

We use cookies and similar tools to enhance your user experience, provide our services, enhance our marketing efforts and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies.

4. How and Why We Share your Personal Data?

We may share your Personal Data with third parties if we believe that sharing your Personal Info is in accordance with, or required by, any contractual relationship with you or us, applicable law, regulation or legal process. When sharing your Personal Data with other Portchains entities, we will use our best endeavors to ensure that such entities are either subject to this Privacy Notice, or follow practices at least as protective as those described in this Privacy Notice. For example, depending on where you reside and the entity responsible for running KYC checks.

We may also share personal data with the following persons or in the following circumstances

Legal Authorities: We may be required by law or by Court to disclose certain information about you or any engagement we may have with you to relevant regulatory, law enforcement and/or other competent authorities. We will disclose information about you to legal authorities to the extent we are obliged to do so according to the law. We may also need to share your information in order to enforce or apply our legal rights or to prevent fraud.

Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the unlikely event that Portchains or substantially all of its assets are acquired by a third party, user information will be one of the transferred assets.

Protection of Portchains and others: We release accounts and other personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Portchains, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

5. How Secure is My Information?

We design our systems with your security and privacy in mind. We have appropriate security measures in place to prevent your information being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We work to protect the security of your personal data during transmission and while stored by using encryption protocols and software. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Our security procedures mean that we may ask you to verify your identity to protect you against unauthorized access to your account. We recommend using a unique password for your Portchains account that is not utilized for other online accounts and to sign off when you finish using a shared computer.

6. What About Advertising?

In order for us to provide you with the best user experience, we may share your personal data with our marketing partners for the purposes of targeting, modelling, and/or analytics as well as marketing and advertising. You have a right to object at any time to processing of your personal data for direct marketing purposes (see Section 7 below).

7. What Rights Do I Have?

Subject to applicable law, as outlined below, you have a number of rights in relation to your privacy and the protection of your personal data. You have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. In addition, when you consent to our processing of your personal data for a specified purpose, you may withdraw your consent at any time. If you want to exercise any of your rights please contact us. These rights may be limited in some situations - for example, where we can demonstrate we have a legal requirement to process your personal data.

Right to access: you have the right to obtain confirmation that your personal data are processed and to obtain a copy of it as well as certain information related to its processing;

Right to rectify: you can request the rectification of your personal data which are inaccurate, and also add to it. You can also change your personal information in your account at any time.

Right to delete: you can, in some cases, have your personal data deleted;

Right to object: you can object, for reasons relating to your situation, to the processing of your personal data. For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes;

Right to restrict processing: You have the right, in certain cases, to temporarily restrict the processing of your personal data by us, provided there are valid grounds for doing so. We may continue to process your personal data if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law;

Right to portability: in some cases, you can ask to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format, or, when this is possible, that we communicate your personal data on your behalf directly to another data controller;

Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter;

Right to lodge a complaint with the relevant data protection authority: We hope that we can satisfy any queries you may have about the way in which we process your personal data. However, if you have unresolved concerns, you also have the right to complain to the Irish Data Protection Commission or the data protection authority in the location in which you live, work or believe a data protection breach has occurred.

We implement robust security measures to protect personal data from unauthorized access, loss, or alteration. Encryption protocols, physical safeguards, and procedural measures ensure data safety.

8. Notices and Revisions

If you have any concerns about privacy at Portchains, please contact us, and we will try to resolve it. You also have the right to contact your local Data Protection Authority. Our business changes regularly, and our Privacy Policy may change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.